Privacy policy

Slice Group AU Pty Ltd (T/A "Properly" or "Properly Investing")(ABN 76 685 062 926, ACN 685 062 926) (“Properly”, "Properly Investing", “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

The personal information we collect will depend on how you interact with us and may include:

• your name, email address, telephone number and residential address;
• information submitted through our website, forms, questionnaires, emails or consultations;
• your property preferences, investment objectives, budget, timeframes and purchasing requirements;
• financial information, including your income, assets, liabilities, borrowing capacity, finance approval and source of funds;
• information about companies, trusts, partnerships or other entities through which you intend to purchase property;
• identification and verification information, such as driver licence, passport, beneficial ownership and tax residency details;
• information required for anti-money-laundering and counter-terrorism-financing purposes;
• details of properties considered, inspected, negotiated or purchased on your behalf;
• correspondence, feedback, complaints and records of our interactions with you; and
• technical information such as your IP address, browser, device type, pages visited, referral source and website activity.

You may browse our website without identifying yourself. However, we may be unable to provide buyer’s agency services or comply with our legal obligations unless you provide certain information.

We generally collect personal information directly from you when you:

• contact us or make an enquiry;
• download a guide or other resource;
• complete a form or questionnaire;
• book or attend a consultation;
• engage us to provide buyer’s agency services;
• communicate with us by telephone, email, social media or another channel; or
• use our website.

Properly may be required to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules.

To meet these obligations, we may collect and verify information about:

• your identity;
• your source of funds or source of wealth;
• beneficial owners, trustees, directors or other controlling persons;
• the purpose and intended nature of your transaction;
• politically exposed person, sanctions or other risk-screening results; and
• any other information reasonably required for customer due diligence.

We may use specialist identity-verification and screening providers to assist with these checks. We may also be required to keep records or provide information to AUSTRAC, law-enforcement bodies or other authorities. Where disclosure is required by law, we may not be permitted to tell you that it has occurred.

We may disclose personal information where reasonably necessary to:

• our employees, contractors and authorised representatives;
• website-hosting, CRM, cloud-storage, email, analytics and technology providers;
• identity-verification, fraud-prevention and compliance providers;
• selling agents, property managers, developers and vendors;
• mortgage brokers, lenders, valuers, insurers and finance professionals;
• solicitors, conveyancers, accountants, building inspectors and other professional advisers;
• referral or service partners where you have asked us to involve them;
• government agencies, courts, regulators, AUSTRAC and law-enforcement bodies; and
• another party involved in a proposed sale, restructure or transfer of our business.

We only disclose information where it is reasonably necessary, you have authorised the disclosure, or it is required or permitted by law.

We do not sell or rent your personal information.

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access restrictions, secure cloud systems, password controls, multi-factor authentication, staff procedures and contractual obligations imposed on service providers.

We retain personal information only for as long as it is reasonably required for our business activities or to satisfy legal, regulatory, taxation, insurance and record-keeping obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

No method of electronic storage or transmission is completely secure. Where a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

Where you have consented, or where otherwise permitted by law, we may send you property insights, guides, market updates and information about our services.

You can unsubscribe at any time by using the unsubscribe link in an email, replying “STOP” to an eligible SMS or contacting us. Unsubscribing from marketing will not prevent us from sending communications required to provide our services or administer an existing engagement.

Our website may use cookies, analytics tools, advertising pixels and similar technologies to:

• operate and secure the website;
• remember preferences;
• understand how visitors use the website;
• measure the performance of content and advertising; and
• present more relevant advertising.

You can manage cookies through your browser or any cookie controls provided on our website. Disabling cookies may affect how parts of the website function.

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact us using the details below. We may need to verify your identity before processing the request.

We will respond within a reasonable period. In some circumstances, the law may permit us to refuse access or correction. Where this occurs, we will generally provide written reasons and explain the available complaint options.

We do not ordinarily charge for making a request, although we may charge a reasonable amount for providing access where permitted by law.

We may update this Privacy Policy periodically to reflect changes to our services, systems or legal obligations.

The current version will be published on our website, and the “Last updated” date will be amended. Material changes may also be communicated through our website or directly to affected clients where appropriate.

For privacy questions, access or correction requests, or complaints, contact:

Privacy Officer
Slice Group AU Pty Ltd T/A Properly
Email: ed@properlyinvesting.com.au
Telephone: 0407 786 793
Address: Level 1 9-13 Bronte Road, Bondi Junction NSW 2022
Website: www.properlyinvesting.com.au